How can we help?
Resolve common Cloud scan and account issues, or send us the details we need to investigate.
Common questions
Start here.
How do the free credits work?
Verify your fossil account to receive 10 one-time usage credits. No payment card is required. Choose Solo or Team when the credits run out.
Why is my URL not eligible?
Trial-credit targets must use HTTP or HTTPS, be reachable by fossil's hosted browser, and must not contain credentials in the URL. fossil does not bypass authentication, network restrictions, or access controls.
Why is my scan waiting or asking for action?
A scan can wait while hosted capacity becomes available or when the browser needs a safe user decision. Keep the scan page open and follow the status shown there; retry only when fossil offers that action.
I did not receive an account verification email. What should I do?
Check your spam folder, confirm the address you entered, and request another verification from the sign-in flow. Contact us if the new message still does not arrive.
Where do I manage Solo or Team?
Open fossil and use your workspace billing settings. Current pricing, included usage, billing cadence, and any payment action are shown before you confirm a plan.
How does Team collaboration work?
Team provides shared projects and scan history, comments and mentions, workspace roles, and project access controls for invited members.
I found a bug. What should I send?
Send the affected scan or workspace identifier, the visible status, what you expected, and the steps that reproduce the issue. Do not email credentials or private target data.
Can I request a feature?
Yes. Tell us the product problem you want to solve, the evidence you need, and how it would fit your review workflow.
Still stuck?
Write to hello@fossil.design. Include the workspace or scan identifier and visible status, but never send credentials.