How can we help?

fossil closes access to licensed workflows, but keeps your projects, scan history, screenshots, and settings in local app data. Buy the one-time Local License and enter the paid key to continue with the same local data.

A free trial key is limited to one device, and fossil does not offer another free trial through the app after this installation has redeemed one. If activation failed before access was granted, retry the same key or contact support.

Open the fossil customer portal with the email used for your purchase. Your license details remain there even if the desktop app can no longer read its local saved copy. Open customer portal.

The app stores an encrypted local activation record. A Keychain reset, operating-system change, restored backup, or unreadable local record can prevent fossil from recovering it. Entering the same key again reconnects this device to your existing purchase; it does not create a new order.

Check that you are online, copy the complete key without surrounding spaces, and use Refresh once. If the problem continues, include your fossil version, operating system, the visible license status, and the exact steps that led to the problem when contacting support.

After a successful online validation, fossil allows a short offline grace period. Reconnect periodically so the app can confirm the license before that grace period ends.

Open the customer portal and remove the old connected device from your license. Then install fossil on the new device and activate it with your existing key. Open customer portal.

No. Removing the app or its local activation data does not cancel your purchase. You may need to enter the key again after reinstalling or moving to another machine.

Please contact us with a short description of the bug, what you were doing when it happened, and the steps that reproduce it. Include your fossil version and operating system if possible. We will investigate it and work on a fix as quickly as we can.

Absolutely. Tell us what you would like fossil to do, the problem it would solve, and how it would fit into your workflow. Feature requests help us understand what to improve and shape our priorities.